Last Updated: 2nd August 2026
NDIS providers and workers have a legal responsibility to act in accordance with the following Code of Conduct:
- Respect for individual rights
- respect the dignity, autonomy, culture, gender identity, religion, disability, beliefs and choices of an NDIS participant
- work in partnership with an NDIS participant to support them to have choice and control over their own life
- respect the confidentiality of information regarding the personal circumstances of an NDIS participant, unless disclosure is necessary to manage a risk of serious harm.
- Appropriate behaviour
- take all reasonable steps to ensure any staff member or subcontractor of a registered provider has appropriate behavioural standards for dealing with NDIS participants
- provide services in a way that prevents abuse, neglect and exploitation of an NDIS participant
- take all reasonable steps to prevent harassment and sexual misconduct of an NDIS participant.
- Competence
- deliver supports and services safely and responsibly, without risk or minimal risk to health, safety and wellbeing
- ensure that support workers have the qualifications, skills and experience appropriate to the work they do or have the necessary training and supervision to do it under guidance and in consultation with an experienced worker.
- Timely delivery
- deliver supports and services when agreed unless there is a good reason not to.
NDIS providers and workers also must:
- comply with the National Code of Conduct for DSS Workers
- report breaches of the NDIS Code of Conduct in accordance with the registered provider’s internal policies, procedures and systems.
