Last Updated: 2nd August 2026

At Samford Care Pty Ltd (ABN: 96 694 027 211), we are committed to protecting the privacy of our participants, staff, and website visitors. This policy outlines how we collect, use, and protect your personal information under the Privacy Act 1988 and the NDIS Act.

1. Information We Collect We collect sensitive "Special Category Information" necessary for disability support services, including:

Personal Data: Name, contact details, emergency contacts, address.

Health & Disability Data: Medical history, functional assessment reports, NDIS plan goals, and information regarding your physical or psychological health.

Financial Data: Bank account details (for payments).

2. Why We Collect Information We collect this data to:

Deliver the supports and services described in our Service Agreement with you.

Assess eligibility for NDIS-funded services.

Manage complaints and incidents for quality assurance.

Meet our reporting obligations to the NDIS Commission or the NDIA.

3. Disclosure of Information (Who sees your data?) We will not sell your information. We may share your data with third parties strictly for service delivery purposes, including:

The National Disability Insurance Agency (NDIA).

Support Coordinators and Plan Managers.

Allied Health professionals (e.g., Physiotherapists) involved in your care team.

Regulators (NDIS Commission) if a reportable incident or breach of the Code of Conduct occurs.

4. Access and Correction You have the right to access your personal information held by us. If you believe information is incorrect, please contact us at 0437 757 872 or support@samfordcare.com.au to request a correction.

5. Data Security We store participant data using secure, password-protected digital systems and physical files in locked cabinets accessible only to authorized staff.

Contact Us: If you have concerns about your privacy, please contact our Privacy Officer at:

Samford Care Pty Ltd PO Box 948 Samford QLD 4520

Email: support@samfordcare.com.au